Feed Items
The day after Christmas used to mark the end of peak season.
For many retailers in 2025, it marks the start of a second peak, one that moves in reverse.
Packages that flowed out in November and December come back in January, often at peak shipping rates and with less margin to absorb the cost. That puts pressure on workflows, fraud controls and profitability at the same time.
Returns...
By 2025, the financial services sector stopped “testing” artificial intelligence and started living in it. The industry has moved past the novelty of generative chatbots to a more profound structural reality: the redesign of the global movement of money around autonomous decision-making.
As we look toward 2026, the industry isn’t just deploying AI; it is competing for the “...
Artificial intelligence (AI) is no longer just another tool layered onto digital life. It is becoming the place where many consumers now begin it.
That is the central new angle emerging from PYMNTS Intelligence’s report, “How AI Becomes the Place Consumers Start Everything.” Rather than focusing only on adoption rates, the report shows a deeper shift in sequence. Consumers are changing...
Healthcare is not typically filed under “payments innovation.”
But across 2025, PYMNTS’ reporting treated the sector less like a purely clinical domain and more like a sprawling, regulated marketplace where the hardest problems are administrative, financial and increasingly digital. The common thread was not a new gadget or a shiny app. It was the widening mismatch between how care is...
A new presidential administration in the United States and a new executive commission in the European Union transformed technology regulation in 2025.
They each had different views from their predecessors on cryptocurrency, artificial intelligence, data protection and trade, and they reshaped what had been a relatively quiescent, conventional few years on the TechReg front into a...
It used to be that as the world changed, B2B payments remained the same. But that era is ending, and the pace of B2B transformation is accelerating.
B2B payments have evolved slowly because incentives were misaligned. Buyers prioritized cash control over speed, suppliers tolerated delays as the cost of doing business, and banks monetized complexity through fees and float.
As of 2024,...
Rising costs are no longer just squeezing household budgets. They are reshaping how different generations make financial decisions, from grocery shopping to healthcare use, according to new PYMNTS Intelligence research.
The December 2025 PYMNTS Data Book, “Rising Costs and Financial Pressures Push Consumers to Adapt,” draws on a survey of 2,368 U.S. adults conducted in September and...
The digital economy has a seasonal rhythm. Late December is when consumers “zero out” recurring payments — a thumb-scroll through bank apps and email receipts. If it auto-renews, it’s on trial.
In CNET’s annual subscription survey (with YouGov), Americans said they spend about $90 a month — roughly $1,080 a year — on subscriptions. About $17 a month (around $205 a year) goes to...
Digital wallets did not suddenly transform money movement in 2025. They did it quietly, one use case at a time.
At the start of the year, wallets were still widely framed as payment tools — a faster way to check out online or tap a phone in-store. By year’s end, PYMNTS reporting showed something more consequential taking shape: wallets becoming the interface through which money moves,...
Startup founder Charlie Javice was sentenced to prison in September for defrauding JPMorgan.
The legal battle around her trial, however, is still going on, as Bloomberg News reported Wednesday (Dec. 31).
At issue are the legal fees the banking giant is required to pay under a 2023 court order. JPMorgan says Javice’s “unconscionable” $74 million in legal fees included more than $5...