Visa Puts AI at Core of Dispute Management Strategy
Watch more: Need to Know: Visa DPS, Shane Malloy
The moment a cardholder challenges a charge, it shifts from a quiet operational task to a critical customer touchpoint.
Disputes are no lon...
Why Empathy Is Credit’s Last Competitive Edge
Watch more: Need to Know
Digital disruption has rewired expectations across industries, and in consumer finance, the old playbook of transactional credit programs is becoming obsolete. The ...