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Yelp is bolstering its AI capabilities by acquiring artificial intelligence-powered customer communication platform Hatch.
The online business directory announced the deal Wednesday (Jan. 21), saying it would employ Hatch’s lead management solutions to better assist service businesses as they adopt AI.
“The acquisition of Hatch is an important step forward in Yelp’s AI transformation,...
Watch more: Need to Know: Thales’ Gustavo Menezes
Even as digital wallets, instant provisioning and tokenized credentials reshape how consumers pay, physical cards continue to show surprising staying power. In a payments ecosystem defined by speed and abstraction, the tangible card remains a familiar, reliable presence.
That relevance is not theoretical. Gustavo Menezes, senior vice...
In 2025, agentic artificial intelligence (AI) was more a shiny big idea than a cold hard reality. Companies talked breathlessly everywhere about the potential of the rapidly evolving technology. But nearly all were skeptical or cautious, content to absorb news and ideas about the latest iteration of AI through a flood of research reports, thought leadership pieces and posts on LinkedIn and...
Online retail is becoming a pressure valve for stressed U.S. households, and the evidence is showing up in how they pay at checkout.
A new PYMNTS Intelligence report, “The New Checkout: Crimped Consumers Lean Into Online Retail and Digital Wallets,” finds that rising financial strain is pushing more shoppers toward low-cost online options and toward digital wallets that bundle payment...
Household finances are increasingly shaped by credit use, as more consumers carry balances month to month rather than paying off purchases in full.
According to the PYMNTS Intelligence report, “Pay Later Reshapes How America Finances the Holidays,” average monthly credit card balances rose by nearly $200 between April and late 2025, reaching $3,564.
While some of this increase reflects...
United Airlines grew its loyalty revenue by promoting loyalty rather than rewards, an executive said Wednesday (Jan. 21) during the company’s fourth quarter earnings call.
The airline’s loyalty revenue saw year-over-year increases of 10% for the fourth quarter and 9% for the full year of 2025, according to a Wednesday earnings release.
Andrew Nocella, executive vice president and chief...
The House of Representatives passed two bills Tuesday (Jan. 20) that would require the Small Business Administration (SBA) to help small businesses adopt artificial intelligence (AI).
The AI for Main Street Act (HR 5764), sponsored by Rep. Mark Alford, R-Missouri, requires the SBA’s Small Business Development Centers to provide guidance, training and outreach that will help small...
Apple reportedly plans to increase the capabilities of Siri, turning the digital assistant into an artificial intelligence (AI) chatbot later this year.
The chatbot will be added to the operating systems of the iPhone, iPad and Mac; will be integrated into core apps such as mail, music and photos; and will be activated by the user saying “Siri” or holding down the side button on the...
Revolut made its one-tap checkout solution Revolut Pay compatible with Google’s Agent Payments Protocol (AP2).
The company also contributed to the development of the open protocol by adapting the agentic commerce flows to account-to-account payments, according to a Monday (Jan. 19) press release.
The collaboration with Google is part of Revolut’s efforts to make Revolut Pay a core...