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Microsoft CEO Satya Nadella is reportedly unhappy with an element of his company’s artificial intelligence (AI) progress.
That’s according to a report Monday (Dec. 22) from The Information, citing an in-house email reviewed by the publication.
That message was from Nadella to Microsoft engineers working on a consumer version of the company’s artificial intelligence (AI) assistant...
Jewelry retailer Pandora is seeing the benefits of agentic artificial intelligence amid a leadership change.
The company’s AI agent, Clara, now resolves roughly 60% of customer service inquiries, Glossy reported Monday (Dec. 22). It also helped drive a 10% increase in the company’s net promoter score, which gauges how likely customers are to recommend a brand.
“You don’t want to have...
First Abu Dhabi Bank (FAB) has launched Mastercard‘s mobile-first virtual card number (VCN) solution for businesses in the United Arab Emirates (UAE).
The VCN platform enables enterprises and government entities to issue and manage virtual corporate cards and integrate them into mobile wallets, Mastercard said in a Monday (Dec. 22) press release.
The platform allows organizations to...
HSBC appointed former Citi Private Bank global head Ida Liu as CEO of HSBC Private Bank, effective Jan. 5, 2026.
Liu will focus on deepening HSBC’s leadership with ultra-high net worth (UHNW) clients, strengthening cross-border connectivity and accelerating the growth of the Private Bank globally, the bank said in a Monday (Dec. 22) press release.
She will report to Barry O’Byrne, CEO...
Payments/FinTech company Fiserv has launched agentic commerce-focused partnerships with Visa and Mastercard.
The former collaboration, announced Monday (Dec. 22), combines Visa’s authentication and agentic commerce capabilities with Fiserv’s merchant network, thus providing the “infrastructure and trust” merchants require amid the increasing automation of commerce.
“Fiserv and Visa are...
The year 2025 rewrote the realities of global trade in many ways.
Supply chain choke points swelled, tariffs shifted long-standing buyer-supplier relationships, and finance and procurement leaders did their best to maintain business-as-usual in an increasingly atypical trade environment.
At the same time, the steady state of uncertainty created an opportunity for fraudsters. One of the...
Since 2010, auto loans have gone from being the safest credit products to the riskiest.
VantageScore Chief Economist Rikard Bandebo discussed the country’s record-high auto delinquency rates in an interview with Bloomberg Monday (Dec. 22).
Several factors lead to this trend, including the fact that the price of a car “has gone up an incredible amount,” he said. In addition, consumers...
U.S. middle-market companies are making high-stakes decisions with less visibility and less time, as tariffs collide with delayed economic data and cooling demand, forcing product leaders into defensive mode.
That is the central finding of “Tariffs Turn Up the Heat as Product Leaders Confront Peak Uncertainty,” a new PYMNTS Intelligence report based on an October survey of product...
Retailers are moving quickly to tighten control over how consumers pay, as new PYMNTS Intelligence data shows embedded finance shifting from a background capability to a frontline business priority.
According to “Retailers Expand Embedded Finance to Unlock Control and Customization,” a November 2025 PYMNTS Intelligence report produced in collaboration with Marqeta, nearly 3 in 4...
Watch more: The Digital Shift: Safebooks’ Ahikam Kaufman
Corporate finance has a paradox problem. Businesses move faster than ever, yet the teams responsible for tracking, validating and reporting the money still operate as if speed were optional. While sales, marketing and customer support have spent years layering automation and AI onto their workflows, finance remains anchored to...