ServiceNow and Anthropic ink multi-year deal to integrate Claude models
ServiceNow, an enterprise workflow software company, announced a multi-year partnership with AI research lab Anthropic on Wednesday. The deal embeds Anthropic’s AI models into ServiceNow’s platform for customers and brings the technology to employees.
The agreement positions Anthropic’s Claude model family as the preferred AI models across ServiceNow’s AI-driven workflow products. ServiceNow declined to disclose the partnership’s duration or monetary value. Claude serves as the default model powering ServiceNow Build Agent, a tool that enables developers to create agentic workflows and build applications.
The partnership extends Claude access to ServiceNow’s 29,000 employees through a company-wide rollout. ServiceNow engineers gain availability of Claude Code, Anthropic’s vibe-coding product designed for coding tasks.
Bill McDermott, ServiceNow’s chairman and chief executive officer, commented in a company press release: “ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises.” He added: “Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
This announcement follows ServiceNow’s partnership with OpenAI, announced one week earlier. That deal provides ServiceNow customers with access to OpenAI’s models integrated through the company’s products.