How AI can enhance customer service
Virtual assistants with a conversational presence have been shown to increase trust — and consequently also engagement — compared to purely text-based chatbots. Virtual …...
Banks Need ‘Change Management Checklist’ in Battle Against Fraud
Artificial intelligence (AI) holds the promise to transform all manner of industries — helping banks, in particular, improve their anti-money laundering (AML) efforts.
But as Chris Caruana, VP of St...
Customer Data, Technology Unlock Profitability Amid Uncertainty
Companies can leverage customer data and use technology to prosper in uncertain times, i2c Global Head of Operations John Bresnahan writes in the new PYMNTS eBook, “The Implications of Uncertainty.�...