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Understanding a customer’s business inspires proactive solutions, Marqeta Head of Global Strategic Partnerships Anat Hoida writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.”
The highest compliment a customer can give is: “They truly understand my business.” That kind of trust isn’t built overnight. It comes from consistently...
The Trump administration plans to put millions of defaulted federal student loan borrowers into collections starting Monday (May 5).
This action threatens the confiscation of tax refunds, federal benefits and wages from affected individuals. The move marks a significant policy shift, reversing a program taken by the Biden administration that attempted broad student debt forgiveness and extended...
OpenAI said Monday (May 5) that it will submit a revised corporate plan that leaves its nonprofit parent firmly in control of the for-profit arm behind ChatGPT, walking back a December blueprint that would have ceded voting power in exchange for easier fundraising.
The move follows weeks of discussions with the attorneys general of California and Delaware and is intended to “remain a nonprofit...
Nvidia is ramping up the artificial intelligence (AI) arms race, unveiling more than 70 research papers showing how the fast-evolving technology can perform in real-world settings that go far beyond text and images.
The chip company is advancing what it calls “embodied intelligence,” or AI that can perceive, reason and act in industries including manufacturing, biotechnology and transportation....
Online resale marketplace ThredUP delivered better-than-expected first-quarter earnings Monday (May 5), reinforcing shoppers’ growing taste for secondhand clothing. And in a theme not sounded very often during this earnings season, CEO James Reinhart says the Trump administration’s proposed tariffs on Chinese imports could sharpen that advantage by making new clothes more expensive.
The Oakland,...
Rite Aid Corp. said Monday (May 5) that it has filed for Chapter 11 bankruptcy protection again, less than a year after emerging from a previous restructuring effort.
This bankruptcy filing would be the company’s second in under three years. Rite Aid initially filed for Chapter 11 in October 2023. That process aimed to reduce approximately $2 billion in debt and involved closing around 850 store...
Citigroup CEO Jane Fraser said Monday that most of the Wall Street bank’s business clients believe they can cope with U.S. tariffs of up to 10% on foreign countries, including China, but that levies any higher would make things difficult.
Fraser, speaking at the Milken Institute Global Conference in Los Angeles, warned that companies across goods and services were waiting to make investments and...
Any supply chain is only as strong as its riskiest vendor.
When a vendor is offline, out of stock or compromised in some way, the vulnerabilities have negative ripple effects across all manner of firms, right down to the end customers.
The same is true with financial supply chains, and specifically banks, where the vendors are tech firms providing the software (and hardware) that puts the...
Microsoft’s strategy to install artificial intelligence (AI) as a default feature on its software may be paying off.
The company is seeing a 10% rise in revenue from consumer subscriptions to Office 365 in the three months ending in March compared to a year ago, according to a Thursday (May 1) report from The Information, citing Microsoft. The company added that this growth rate was faster than...
Tariffs have thrown the global trade order into a new era of fragmentation.
On Friday (May 2), Temu stopped shipping products from China directly to the U.S., while just days earlier it was reported that Amazon is looking for steep supplier discounts to offset the impact of Trump’s tariffs.
But in a world where international trade is complicated by fluctuating policies, rising costs and...