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ClassPass is using artificial intelligence (AI) to absorb a growing share of customer support work as inquiry volumes rise, shifting its operation to a chat-first, 24/7 model and reorganizing how agents work. The fitness subscription platform says the changes have allowed it to increase service availability and handle higher volumes without increasing customer experience costs at the same pace as...
B2B payments innovation tends to scale in lockstep with supplier acceptance.
For years, that dynamic slowed the progress of corporate back offices. Buyers were reluctant to push new payment methods if suppliers couldn’t or wouldn’t accept them. Suppliers, in turn, had little incentive to modernize if checks still arrived reliably in the mail. The result was a self-reinforcing...
Artificial intelligence (AI) company Fundamental has teamed with Amazon and raised $255 million.
The company, which has developed a “large tabular model” (LTM) to glean predictions from enterprise data, said Thursday (Feb. 5) it will use the funding to scale compute, expand enterprise deployments, and add to its research, engineering, and go-to-market teams.
“Enterprises have...
Prediction market platform Kalshi’s mobile app was downloaded more times in January than sports-betting apps DraftKings Sportsbook or FanDuel Sportsbook have been downloaded in any month, Apptopia said in a Tuesday (Feb. 3) blog post.
The Kalshi app was downloaded more than 3 million times in the United States in January, according to the post.
“Kalshi is legal in all 50 states even...
Mastercard has launched a cybersecurity partnership with the United Arab Emirates (UAE).
The collaboration will see Mastercard and the UAE Cyber Security Council (CSC) collaborate on best practices and develop “forward‑looking cybersecurity policies,” while also launching a report on the state of the UAE cybersecurity landscape, the payments giant said in its announcement Thursday (Feb...
For WEX Inc., the latest quarter highlighted a shift in momentum across its portfolio, with the corporate payments segment carrying more of the company’s growth as mobility markets remained uneven.
Fourth-quarter revenue, as announced on Thursday (Feb. 5), rose 5.7% year over year to $672.9 million, reflecting renewed strength in travel-related payments and continued expansion in...
Checkout and payments company Bolt has teamed with Socure to bolster its identity verification system.
“Bolt has built a powerful ecosystem of merchants and consumers, with identity checks embedded directly into checkout,” Socure said in a Thursday (Feb. 5) news release. “By integrating Socure’s RiskOS platform, Bolt ID now delivers a network-wide eCommerce identity layer powered by...
Yum Brands is seeing both its restaurant operators and customers benefit from the Byte by Yum technology platform the company announced in February 2025.
The platform is a collection of proprietary software-as-a-service (SaaS) artificial intelligence-driven products designed for the quick-service restaurant (QSR) company’s KFC, Taco Bell, Pizza Hut and Habit Burger...
Stablecoin issuer Circle has launched a partnership with prediction market Polymarket.
The collaboration is designed to support dollar-denominated settlement infrastructure for Polymarket users, the companies said in a Thursday (Feb. 5) news release.
Polymarket now uses Bridged USDC (USDC.e) on Polygon as collateral for its trades. Under this partnership, the company will shift to USDC...
Corporate rivalries are traditionally cast in simple, static terms.
Take for example the competition between Amazon and Walmart, which has long-been described as a clash of two competing models: each giant standing on its respective side of digital-native versus physical-first, growth versus efficiency and Prime versus price.
But as the news this week highlights, that framing is...