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Today’s digital-first shoppers are happy to let artificial intelligence lend an electronic hand as they shop online for everything from clothing to groceries.
However, most are nowhere close to handing over the proverbial AI keys to an Amazon or Instacart.
The rapid development of the technology from a tool that can comparison-shop products into autonomous agents that go one step...
Trust has always been central to payments, but it is changing as payments evolve.
Traditionally, trust resided in the network brand stamped on a physical payment card, and consumers trusted these networks to resolve disputes and protect them from fraud. Today, as payments go digital, security gets tokenized, and non-card-based payment mechanisms proliferate, consumer trust is...
Instant payments adoption continues to rise, but fraud concerns remain a powerful brake on momentum. As artificial intelligence drives more sophisticated attacks, businesses and financial institutions (FIs) are reassessing how risk factors into real-time money movement. While speed and liquidity are widely recognized benefits of instant payments, many organizations remain cautious, questioning...
Watch more: Need to Know: Discover® Network’s Deepak Sevak
Modern commerce runs on invisible infrastructure that powers payments. Every tap-to-pay token, in-app checkout and cross-border eCommerce transaction depends on a lattice of real-time connections that must perform flawlessly under enormous, rising pressure.
The sophistication of that infrastructure and the stakes associated...
Small businesses may say they value relationships, but when basic digital tasks still require a phone call or branch visit, loyalty starts to look temporary.
That was the core message of PYMNTS Intelligence’s November Credit Union Tracker, “Business at Risk: How Credit Unions Can Attract and Keep SMB Members,” produced with Velera.
The report found that most small- to medium-sized...
The next wave of focus is moving toward everyday payment experiences that hold up under pressure, Galileo Financial Technologies VP of Product Management Prashant Shah writes in a new PYMNTS eBook, “2025’s Over/Under: The Bets That Paid Off.”
Halfway through the decade, it’s clear that payments don’t win on features alone. They win on confidence: predictable outcomes, fast recovery...
Amazon has agreed to pay $309 million to settle a class action lawsuit in which the plaintiffs claimed they were incorrectly denied refunds for product returns, Reuters reported Monday (Jan. 26).
Filed in 2023, the lawsuit alleged that Amazon charged consumers for items they had properly returned or did not provide consumers with timely or correct refunds, according to the report....
Online shopping is growing 1.5 times faster in Latin America than it is in the rest of the world, Reuters reported Tuesday (Jan. 27), citing data from consulting firm Endeavor and eCommerce firm MercadoLibre.
The region’s eCommerce is expected to reach $215.31 billion this year, according to the report.
Nearly 85% of the growth in eCommerce in Latin America will be concentrated in...
Demand for credit is rising across both companies and households, but Enova’s latest results show smaller businesses notching significant demand amid an optimistic outlook.
During the fourth quarter, as detailed Tuesday (Jan. 27), Enova reported originations of $2.3 billion, up 32% year over year, lifting its total portfolio to a record $4.9 billion. Small business products accounted...
Consumer confidence dropped to its lowest point since 2014 in January, with survey respondents expressing concerns about a range of factors that affect the economy, The Conference Board said Tuesday (Jan. 27).
“References to prices and inflation, oil and gas prices, and food and grocery prices remained elevated,” Dana M. Peterson, chief economist at The Conference Board, said in a...